N° 002 - Dealer Operations

Lehar.ai / लहर - wave

Every Customer
Engaged

Lehar.ai is conversational AI infrastructure for automotive dealers and service stations. We handle the voice and WhatsApp work between your customer list and a booked slot - at the cadence of a thoughtful colleague, not a chatbot.

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Service remindersVoice confirmationsWhatsApp intakeNo-show recoveryMultilingual fluencyBay calendar awarenessIntent recognitionInsurance renewalsService remindersVoice confirmationsWhatsApp intakeNo-show recoveryMultilingual fluencyBay calendar awarenessIntent recognitionInsurance renewals

01 - The premise

A short note on why dealers and service stations keep losing the customers they've already earned.

Your customers are waiting.
They just forgot you exist.

A dealer's customer list is the most valuable asset in the workshop - and the most neglected. One call goes unanswered and that service is gone.

Meanwhile the front office is quoting, invoicing, chasing parts. Nobody has time to reach every customer, twice, in their preferred language.

For two decades, the answer was a bigger CRM. A database for the symptoms. Not a system for the work.

68%
of a dealer's revenue sits with existing customers, unactivated
3–5×
response uplift when outreach uses WhatsApp plus voice
40%
no-show rate on service bookings without a day-before call

02 - The flow

From a customer list
to a booked service.
Without a single manual step.

Three movements, observed in motion. Times are measured from the moment a customer file is uploaded.

IT+0s

Upload

Your customer list arrives.

From your DMS, an Excel file, or a Google Sheet. Lehar.ai receives the signal the moment it lands - no formatting, no data cleanup, no IT ticket.

IIT+60s

Converse

Lehar.ai reaches out.

Within minutes, a WhatsApp message or a phone call. Service due, insurance renewal, seasonal check-up - with slot booking and bay awareness on both sides.

IIIT+morning

Confirm

Your team walks in to a full day.

Confirmed service appointments with vehicle context, intent scores, and the customer's own words. No chasing. Advisors do what only advisors can.

A moment, observed

A conversation in motion.

Outbound voice
+91 · 00:42 · live
L

Namaste Suresh ji - your Swift's periodic service is due this week. Should I hold Saturday at 11 for you?

C

"Haan, Saturday theek hai."

L

Confirmed. I'll send the WhatsApp reminder Friday evening.

Intent
Confirmed
Service
Periodic
Pacing
9.1 / 10
Lehar.ai
whatsapp · online
Hi Priya - your Baleno's service is due. Shall I book a slot this week?
Yes please.
Pick a slot:
Fri 10:00Sat 11:00 ✓
Today
12 booked
Suresh K. · Swift10:00
Priya M. · Baleno11:30
Amit S. · i2014:00
Ravi P. · Nexon16:00

03 - Capabilities

Ten things your workshop
will never do manually
again.

The operational surface of a dealership is wider than it looks. We built Lehar.ai to cover it without asking your team to learn another tool.

01

Service reminders

Timed WhatsApp and voice reminders for periodic service, PUC, and insurance.

02

Voice confirmations

Day-before voice calls confirm slots and cut no-shows dramatically.

03

Customer reactivation

Reach dormant customers in their own language, at the right cadence.

04

Slot booking

Calendar-aware booking across bays. No back-and-forth with the front office.

05

Insurance renewals

Renewal outreach with quote clarifications, in the candidate's words.

06

Rescheduling

Customers reschedule by chat. Your bay calendar updates itself.

07

Intent scoring

Intent and responsiveness on every customer, every conversation.

08

Multilingual

Hindi, English, and regional languages - switched by context, not toggles.

09

Advisor updates

Auto-generated weekly funnel and revenue summaries per advisor.

10

DMS-friendly

Import from Excel, Google Sheets, or your DMS. No integration project.

04 - ROI

Your customers aren't gone.
One conversation away.

Likely to respond

~50

customers

Potential revenue

1,25,000

from one campaign

Estimate based on typical response rates - 10% response, ₹2,500 avg. service. Actual results vary by segment and language mix.

06 - Questions

Quick questions,
honest answers.

07 - Begin

Let the workshop
flow.

A twenty-minute call. A live voice and WhatsApp demo. An honest conversation about whether Lehar.ai fits your dealership.

Early access · India first · Limited cohort